Help & FAQ

Search by institution, by location, or open the map to see what is available around your campus. Pick your university or college and the list narrows to properties near it.

Create an account, browse the listings, open the one you want and follow the booking steps. Your request goes to the landlord, and you can track its status in the app.

A $5 viewing access fee puts you in touch with landlords and gives you the exact address of any property on OffRez, so you can arrange a visit and see the room yourself. It covers every property for 24 hours, not just the one you are looking at. After booking you can also message the landlord through the app.

Yes. Cancellation terms depend on the property, and fees may apply depending on when you cancel, so check the listing's terms. If something has gone wrong, message us and we will help sort it out.

Speak to your landlord first — most issues get settled that way. If that goes nowhere, contact us on WhatsApp or by email with your booking details and we will step in.

Register as a landlord, then add your property with photos, the price, and what is included. You can pin the exact location from your phone so students can find it.

Every listing is reviewed by our team before it goes live, so students don't waste trips on rooms that aren't real. This usually takes less than a day.

You get a push notification the moment a booking request comes in, and a WhatsApp message if you have given us your number.

Payments run through our Zimbabwean payment gateways, which cover mobile money such as EcoCash and OneMoney, and card payments. You pay on the gateway's own secure screen.

No. Card numbers and mobile-money PINs are entered on the payment gateway's screens and never reach us. We keep a transaction reference and whether the payment succeeded.

It pays for the service of connecting you with landlords and giving you exact property addresses so you can go and view rooms. One payment covers every property on OffRez for a 24-hour window, rather than charging you per property.

In the app: Profile → Delete account. If you have uninstalled it or cannot sign in, use the account deletion page and we will handle it within 30 days.

Your data travels encrypted, and we do not sell it. The privacy policy sets out exactly what we collect and who processes it on our behalf.

Only so landlords can drop an accurate map pin when listing a property. It is read at that moment, and never tracked in the background. You can decline and type the address instead.