Privacy Policy
Last updated: 17/09/2026
OffRez Systems ("OffRez", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use the OffRez mobile application and related services.
1. Information We Collect
Personal Information:
- Name, email address, and phone number
- Account role (student or landlord)
- Profile information (institution, gender, program, referral code)
- Payment details you enter to pay for a booking or to unlock a landlord’s contact details. Payments are processed by our payment gateway (PesePay or Paynow). OffRez receives a transaction reference and status only — we never see or store your card number, mobile-money PIN or banking password.
- Sign-in identifiers from Google or Apple if you choose to sign in with them. We receive your name and email address; we never receive your password. If you use Sign in with Apple and choose to hide your email, we only ever see Apple’s relay address.
- Photos you upload — a profile picture, or photographs of a property you are listing. The app asks for access to your camera or photo library only at the moment you choose to add an image, and only the images you pick are uploaded.
- Your device’s location, if you allow it. Landlords can tap “use my current location” when listing a property so the map pin matches the address. Location is read at that moment for that purpose; OffRez does not track your location in the background or while the app is closed.
Property Information (Landlords):
- Property listings, descriptions, and images
- Location data (address, coordinates if provided)
- Rental prices and availability
Usage and Technical Data:
- Device information (model, operating system, app version)
- A push notification identifier issued by OneSignal, so we can send you booking and message alerts. You can switch notifications off in your device settings at any time.
- IP address and network information
- App usage patterns and interactions
- Crash reports and performance data
Communication Data:
- Messages exchanged within the platform
- Booking requests and inquiries
- Support communications
2. How We Use Your Information
- Provide and operate the OffRez platform
- Connect students with verified off‑campus rentals
- Enable landlords to manage listings and vacancies
- Communicate updates, alerts, and support messages
- Improve performance, security, and user experience
3. Data Sharing and Third-Party Services
We do not sell your personal data. We may share your information in the following circumstances:
- With other users: When you contact a landlord or student through the platform, relevant contact information is shared to facilitate communication.
- Service providers: We use trusted third-party
services to operate our platform:
- OffRez servers: Your account, listings, bookings and messages are stored on our own servers, not in a third-party consumer database.
- Google and Apple: Only if you choose “Sign in with Google” or “Sign in with Apple” to create or access your account.
- OneSignal: For sending push notifications to your device.
- PesePay and Paynow: For secure payment processing.
- WhatsApp Business API (Meta): If you contact us or search for accommodation through our WhatsApp service, your WhatsApp number and the messages you send are processed so we can reply.
- Cloudflare R2: For image and file storage.
- Email service providers: For sending transactional and notification emails
- Legal requirements: We may disclose information if required by law, court order, or government regulation.
- Business transfers: In the event of a merger, acquisition, or sale, user data may be transferred as part of the business assets.
All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.
4. Data Security & Retention
Security Measures:
- Encryption of data in transit using SSL/TLS protocols
- Secure authentication and access controls
- Regular security assessments and updates
- Secure payment processing through certified payment gateways
- Limited access to personal data on a need-to-know basis
Data Retention:
- Account data: Retained while your account is active and for up to 2 years after account deletion for legal and business purposes
- Transaction records: Retained for 7 years as required by financial regulations
- Property listings: Retained until deleted by the landlord or account closure
- Communication logs: Retained for up to 1 year for support and dispute resolution
- Analytics data: Aggregated and anonymized data may be retained longer for service improvement
You can request deletion of your data at any time by contacting us or using the account deletion feature in the app.
5. Your Rights and Account Deletion
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information through your account settings or by contacting us
- Deletion: Request deletion of your account and associated data
- Data Portability: Request your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications while still receiving essential service notifications
Account Deletion:
You can delete your account at any time through the app settings or by contacting us at offrezsystemsltd@gmail.com. Account deletion will remove your profile, listings (for landlords), and booking history. Some data may be retained for legal compliance (e.g., transaction records) as described in our retention policy. Deletion requests are typically processed within 30 days.
6. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: offrezsystemsltd@gmail.com
WhatsApp: +263 71 372 9111
Company: OffRez Systems
Address: Zimbabwe
We aim to respond to all privacy-related inquiries within 30 days.